Due to the nature of our products, we do not accept returns. Our products are not sealed, and it is not possible to verify if they have been used once they leave our facility. Therefore, we are unable to offer returns for any items purchased.
Refund Policy
- Eligibility for Refunds: Refunds are available only for products that arrive damaged or defective.
- Refund Amount: If you receive a damaged or defective product, we will issue a refund of 50% of the product’s original purchase price.
- Refund Process: To request a refund, please contact our customer service team within 7 days of receiving the damaged or defective item. Provide us with a detailed description of the issue and, if possible, photos of the damaged or defective product.
Refund Procedure
- Contact Us: Reach out to our customer service team at 03401105882 (Whastapp) to report the issue and request a refund.
- Provide Details: Submit a description of the problem along with supporting photos of the damage or defect.
- Refund Issuance: Once your refund request is reviewed and approved, we will process a refund of 50% of the product amount to the original payment method used for the purchase.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at the.samplestationn@gmail.com.
Contact Information
For any questions or to report a damaged or defective item, please contact us at:
Additional Notes
- Refunds will not be processed if the product is not reported as damaged or defective within 7 days of delivery.
- Please review your order carefully before purchasing, as we cannot offer returns or full refunds.
Thank you for your understanding and cooperation.
Need help?
Contact us at the.samplestationn@gmail.com for questions related to refunds and returns.