1. What are product samples?
Product samples are small quantities of makeup and skincare products provided to let you try out a product before committing to a full-size purchase. Our samples include premium Korean skincare, high-end makeup items and a variety of other stuff.
2. How do I order samples?
Simply browse our website and select the samples you’d like to try. Add them to your cart and proceed to checkout. We offer a variety of sample sizes, so you can choose what best fits your needs.
3. Are the samples free?
Samples are not free; they are available for purchase at a reduced price compared to full-size products. Prices are listed on each sample product page.
4. How long does shipping take?
Orders are processed within [1-2] business days. Standard shipping usually takes [5-7] business days.
5. Can I return or exchange samples?
Due to the nature of samples, we do not accept returns or exchanges unless the product is defective or damaged upon arrival. Please contact our customer service team at the.samplestationn@gmail.com if you encounter any issues.
6. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.
7. Are the products authentic?
Absolutely! We only source products from reputable suppliers to ensure that you receive authentic Korean skincare and high-end makeup samples.
8. How can I contact customer service?
For any questions or concerns, please reach out to our customer service team at the.samplestationn@gmail.com or whatsapp us at 03401105882. We’re here to help!